The fourth of the 4-volume set. Volume 4 deals with the Effective Change Agency. Jerry covers Virginia Satir's change model, understanding why change is resisted and how to congruently effect change. This Volume reflects years of Change Shop experience and keeps showing you new insights each time you open it again.
--BobLee July, 2002
Re-reading it after experiencing some of the models gives me a deeper understanding. It also becomes easier to read after having read the earlier volumes and visiting http://www.ayeconference.com --WillemVanDenEnde July 2004
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